Customer Care
Cancellation & Returns
Your satisfaction is the hallmark of our service.
01
Order Cancellation
- Orders may be cancelled within 24 hours of placement.
- To initiate a cancellation, please contact our concierge team with your Order ID.
- Please note: once an order has transitioned to the 'Shipped' status, cancellation is no longer possible.
02
Returns & Exchanges
We accept returns for items that meet the following criteria within 7 days of delivery:
- Product remains unused and in its pristine, original condition.
- Original packaging, authenticity cards, and tags must remain intact.
- Exchanges are subject to stock availability and must be of equal value.
03
Refund Process
Upon successful inspection of the returned item, refunds are initiated within 5-7 business days. Funds will be credited back to your original payment method.
Exclusions
Please be advised that Gift Cards, personalized/bespoke creations, and items marked as 'Final Sale' are ineligible for return or exchange.